Privacy Policy

Ecosphere Stationery Privacy Policy

Last updated: [07/10/2024]

This Privacy Policy describes how Ecosphere Stationery (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from stationery.ecosphere.co.in or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to users of our Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources, which we use to provide and improve our Services. Information collection depends on how you interact with us.

We use your personal information to:

  • Communicate with you.
  • Provide our Services.
  • Comply with legal obligations.
  • Enforce terms of service.
  • Protect our rights and the rights of others.

What Personal Information We Collect

We collect information that identifies or relates to you. This includes:

  • Information You Provide Directly:

    • Basic contact details: name, address, phone number, and email.
    • Order information: billing address, shipping address, payment confirmation, email, and phone number.
    • Account information: username, password, and security questions.
    • Shopping information: items viewed, added to cart, or wishlist.
    • Customer support information: details provided in communications.

  • Information We Collect through Cookies: We automatically collect usage data via cookies, such as device information, browser details, network connection, IP address, and interactions with our Services.

  • Information from Third Parties: We may collect information from service providers (e.g., Shopify) and payment processors who collect your payment details to process your orders.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, notify you about transactions, manage your account, and arrange shipping or returns.
  • Marketing and Advertising: To send promotional communications and display tailored advertisements.
  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activities.
  • Communicating with You: To offer customer support and improve the Services.

Cookies

We use cookies to improve the functionality and user experience of our Site. For more details on Shopify-related cookies, please refer to Shopify's cookie policy. You can control cookie settings through your browser, but disabling them may affect the functionality of certain features.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and third parties performing services (e.g., payment processors, shipping providers).
  • Business and marketing partners, including Shopify.
  • Affiliates within our corporate group.

We do not sell or share your personal information for inferring characteristics about you.

User-Generated Content

If you submit user-generated content, such as product reviews, it will be public and accessible to others. We are not responsible for how third parties use or share information you make public.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing any personal information.

Children’s Data

Our Services are not intended for children. If you believe your child has provided personal information, please contact us to request deletion of that information.

Security and Retention of Your Information

We take reasonable measures to protect your information, but no security system is impenetrable. We retain your information only as long as necessary for legitimate business purposes and in compliance with legal obligations.